After I have entered

I’ve entered The MoonWalk but I made a mistake on my entry form – can I change it?

Once your entry form has been completed and submitted to us, the only information you will be able to change is your address and up until the 24th Feb 2012 your bra and T shirt size.

We cannot make any changes to your selected challenge, food choice or estimated finish time.

What do I receive?

This fee will cover the cost of providing you with a bra to decorate, your iconic Bra T Shirt, your cap, medal when you cross the line (because you will!) your walker number, luggage label, hot pasta or rice on the night, all the water you need, our very comprehensive training guide and a whole lot more! More information here

What happens now?

For online entries: you will be sent a confirmation email no sooner than 24 hours after you have entered. You will not receive a letter from us until you receive your Starter pack in the New Year. After this you will receive your Final Pack several weeks before the event

For download entries and store entry forms: you will recieve a letter confirming if you have or have not been successful in gaining a place. We receive thousands of entries so please be patient and we will announce on our website when these letters are being sent out. You will then receive your Starter pack in the New Year. After this you will receive your Final Pack several weeks before the event.

I haven't received my confirmation email!

An email confirming your place will be sent shortly after completing your online registration form. Please ensure that you check your spam settings are set to receive emails: more details can be found here

Please also check your junk email folders before contacting us.

I want to cancel my place - can I get a refund?

• Online entries: you have a legal right to cancel your online application within seven days of the date on which you submitted your entry form and receive a refund. If you withdraw from the walk at any time after seven days from your application being submitted, you will not receive a refund of your entry fee. You can request a refund here

• Downloads and store forms: no refunds are possible
  

Ok - but I want to cancel my place!

You can cancel your place here

I want to defer my place

Unfortunately that is not possible. You can not defer your place to the following year or give it to someone else.

Can I change from The Full to The Half Moon?

Unfortunately it isn’t possible to change any details on your form apart from your address. If you decide to complete the half marathon rather than the full the only difference will be that you do not receive a medal for completing the distance as medals are ordered as per the challenges selected on the entry forms. We can not make changes as the start times are arranged on the basis of the distance and times selected on the entry form!

Training is going well – Can I change to the Full Moon??

No, we’re only able to allocate so many places on each challenge due to health and safety. In the past walkers have decided to attempt the full marathon and this has resulted in over crowding on the route. We have been informed by the police if it happens again the event could be stopped and this would be very sad for everyone.

What is my Welcome Pack?

Your Welcome Pack contains all the information you need to get going: your welcome letter, your training guide and a sponsor form!

What is my Final Pack?

Your Final Pack, contains all the essential items you need for the challenge, including: your bra, your T shirt, cap, walker number, luggage label. It also has a booklet about where to go and what time to be there! The SAE envelope is for your sponsor form.